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Privacy policy

Privacy policy Wigli

https://www.wiglichairs.com

About our privacy policy
Wigli cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Wigli. The starting date for the validity of these conditions is 29/07/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.
  
Webshop software

CCVshop
Our webshop is developed with software from CCVshop. Personal data that you make available to us for the benefit of our services will be shared with this party. CCVshop has access to your data to provide us (technical) support , they will never use your data for any other purpose. CCVshop is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. CCVshop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. CCVshop reserves the right to share collected data within its own group to further improve the service.
  
Webhosting

MijnDomein
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is obliged to observe secrecy on the basis of the agreement.
  
 Email and mailing lists

Salesflare
Our website uses Salesflare a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through the servers of Salesflare. Salesflare will never use your name and e-mail address for its own purposes. At the bottom of every email that is sent automatically via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive an email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Salesflare. Salesflare uses cookies and other internet technologies that make it clear whether e-mails are opened and read. Salesflare reserves the right to use your data to further improve the service and to share information with third parties.

MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email that is sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties.

Salesflare
Our website uses Salesflare a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through the servers of Salesflare Salesflare will never use your name and e-mail address for its own purposes. At the bottom of every email that is sent automatically via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive an email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Salesflare. Salesflare uses cookies and other internet technologies that make it clear whether e-mails are opened and read. Salesflare reserves the right to use your data to further improve the service and to share information with third parties.
For our regular business e-mail traffic we use the services of Mijndomein.nl. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our e-mail traffic confidentially.

Social media plugins from Facebook 
Due to our legitimate interest in the analysis, optimization and operation of our online offer (within the meaning of Art. 6 Para. 1 lit. GDPR), this website uses the Facebook social Plugin, which is operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integration can be recognized by the Facebook logo or by the terms "Like", "Like", "Share" in the colors of Facebook (blue and white). You can find information on all Facebook plugins via the following link: https://developers.facebook.com/docs/plugins/ Facebook Inc. complies with European data protection law and is certified under the Privacy Shield Agreement: https: // www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and scope of the data that the plugin transmits to the Facebook Inc. servers. You can find information on this here: https://www.facebook.com/help/186325668085084 The plugin informs Facebook Inc. that you as a user have visited this website. There is a possibility that your IP address will be saved. If you are logged into your Facebook account while visiting this website, the information mentioned will be linked to it. If you use the functions of the plugin - for example, by sharing or "liking" a post - the corresponding information will also be transmitted to Facebook Inc. Would you like to prevent the Facebook. Inc. linked this data to your Facebook account, please log out of Facebook before visiting this website and delete the stored cookies. You can use your Facebook profile to make further settings for data processing for advertising purposes or to object to the use of your data for advertising purposes. You can access the settings here: 
 
You can find out which data, for what purpose and to what extent Facebook collects, uses and processes data and what rights and setting options you have to protect your privacy can be found in Facebook's data protection guidelines. You can find this here: https://www.facebook.com/about/privacy/ Newsletter subscription The website operator offers you a newsletter in which he informs you about current events and offers. If you would like to subscribe to the newsletter, you must provide a valid email address. If you subscribe to the newsletter, you agree to the receipt of the newsletter and the explained procedures. We can use third parties such as Mailchimp.com, Laposta or others to send newsletters. Revocation and termination: You can revoke your consent to receive the newsletter at any time and thus cancel the newsletter subscription. After your termination, your personal data will be deleted. Your consent to the newsletter dispatch expires at the same time. At the end of each newsletter you will find the link to cancel. Rights of the user As a user, you have the right to receive free information about which personal data has been stored about you. You also have the right to correct incorrect data and to restrict the processing or deletion of your personal data. If applicable, you can also exercise your right to data portability. If you assume that your data has been processed illegally, you can lodge a complaint with the responsible supervisory authority. Deletion of data If your request does not conflict with a legal obligation to store data (e.g. data retention), you have the right to have your data deleted. Data stored by us will be deleted if they are no longer required for their intended purpose and there are no statutory retention periods. If deletion cannot be carried out because the data is required for permitted legal purposes, data processing is restricted. In this case, the data will be blocked and not processed for other purposes. 

Analytics software

Web Analytics - Google Analytics 
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called “cookies”, text files that are saved on the user's computer and that enable an analysis of their use of the website. The information generated by the cookie about the use of this website by users is usually transferred to a Google server in the USA and stored there. IP anonymization has been activated on this website so that the IP address of Google users within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened beforehand. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services related to website and internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install. Click here to download the latest version.  

Use of the Google Tag Manager 
We use the Google Tag Manager. This enables us to manage website tags via an interface. The service only implements tags so that no personal data is collected. In addition, Google Tag Manager does not use cookies. 

You can find more information about Google Tag Manager here: https://www.google.com/intl/de/tagmanager/ . 

Leadinfo 
We use the offer of the web service Leadinfo, Crooswijksesingel 50, 3034 CJ Rotterdam, the Netherlands. The use is based on our legitimate interests within the meaning of Art. 6 para. 1 lit. f. GDPR for the analysis, optimization and economic operation of our offers. When you visit our website, Leadinfo can understand the IP address and compare it with data from generally accessible sources, such as the Chamber of Commerce. The service forwards this information to us so that we have an overview of which companies visit our website. This primarily collects data in the B2B area and transmits it to us. However, since the collection and transmission of personal data of natural persons may also occur in individual cases, we will also inform you about this service. You can find more information on data protection at Leadinfo in the data protection regulations of the service: https://www.leadinfo.com/en/privacy/ Preventing access by Leadinfo If you do not want Leadinfo to identify your IP address when you click on our Website access, you can have your company name blocked for access by sending an email to Leadinfo at the following address with the following content: hallo@leadinfo.com Subject: opt-out Name of your company Commercial register number, if available 

Leadfeeder 
At the same time as using Google Analytics, our website uses the Leadfeeder service, which is operated by Liidio Oy / Leadfeeder, Mikonkatu 17 C, 00100 Helsinki, Finland. Leadfeeder accesses the list of IP addresses of website visitors provided by Google Analytics and links the list of IP addresses with information about the companies that can be found on the Internet under these IP addresses. Due to the shortening of the IP addresses of the website visitors already when using Google Analytics, a direct personal reference is not established. A personal reference can arise when looking through the linked company information. For more information on lead feeders and the data collected, please visit: www.leadfeeder.com/privacy/ , information on lead feeders and compliance with the General Data Protection Regulation: help.leadfeeder.com/faqs-and-troubleshooting/is-leadfeeder-ready-for- gdpr 

Hotjar 
We use Hotjar to better understand the needs of our users and to optimize the offer on this website. With Hotjar's technology, we get a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and what they don't like, etc.) and this helps us to offer our feedback to our users align. Hotjar works with cookies and other technologies to collect information about the behavior of our users and their end devices (in particular the IP address of the device (is only recorded and stored in anonymized form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymized user profile. The information is neither used by Hotjar nor by us to identify individual users or combined with other data about individual users. Your data will be deleted after 1 year at the latest. 

Smartlook
Our website uses the “Smartlook” analysis tool from Smartsupp.com, sro, Milady Horakove 13, 602 00 Brno, Czech Republic, which enables anonymous evaluations of usage. More information can be found in Smartsupp's data protection declaration: smartsupp.com/privacy 


Advertising

Use of Google DoubleClick 
We use the online advertising tool "Google DoubleClick", a web service provided by Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA ("Google"), based on our legitimate interests within the meaning of Art. 6 Paragraph 1 lit. f. GDPR for the analysis, optimization and economic operation of our offers. DoubleClick uses cookies that enable Google and its partner websites to place ads based on users' visits to this website or other websites on the Internet. You can find out more about Google's data protection regulations here: https://policies.google.com/privacy?gl=de . You can deactivate access by DoubleClick DoubleClick cookies by calling the deactivation page for DoubleClick: https://www.google.de/settings/ads/onweb#display_optout . 
Use of Google Adwords We use the "Google Adwords" offer based on our legitimate interests in accordance with Art. 6 Para. 1 lit. f GDPR. Google Adwords is a service of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA. ("Google"). It is an advertising system that enables us to place targeted advertising. Google Adwards also uses cookies. If you are redirected to our website via an advertisement from Google, a cookie is placed on your PC via the system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Every Google Adwords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of Adwords customers. The information obtained using the cookie is used to create statistics for Adwords customers. Customers learn the total number of users who clicked on their ad. In this way, customers can determine how successful their individual advertising measures are. However, you will not receive any information that can be used to personally identify users. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, whereby you undertake to comply with European data protection law. You can find more information here: https://www.privacyshield.gov/EU-US-Framework . Prevention of access by Google Adwords You can easily deactivate the cookie via your internet browser under user settings. These users are not included in the statistics. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by installing the browser plug-in available under the following link : https://www.google.de/settings/ads .   

Use of Bing Ads Universal Tracking 
Due to our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. For the analysis, optimization and economic operation of our offers, we use the tracking service Bing Ads Universal Tracking. It is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. If you access our homepage via a Bing Ad, a cookie will be placed on your computer. A tag is integrated on our website which, together with the cookie, collects data about the use on the website. In particular, we learn how many users have visited a certain page or a certain area of ​​our website, how long the users have stayed on our website and how many pages of our website a user has visited. Personal information about the identity of the user is not disclosed. You can find more information on data protection at Microsoft and Bing in Microsoft's data protection regulations: https://privacy.microsoft.com/de-de/privacystatement 
Prevention of access through Bing Ads Universal Tracking
You can prevent the use of cookies by Bing Ads Universal Tracking by deactivating them via the following link: https://account.microsoft.com/privacy/ad-settings/signedout?ru=https:%2F%2Faccount.microsoft .com% 2Fprivacy% 2Fad-settings 

Adcrowd 
This website uses retargeting technology from Adcrowd BV. This makes it possible to target visitors to our website with personalized, interest-based advertising that has already shown an interest in our shop and our products. The display of the advertising material is based on a cookie-based analysis of previous usage behavior, but no personal data is stored. In the case of retargeting technology, a cookie is stored on your computer or mobile device in order to collect anonymized data about your interests and to adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. This will show you advertisements that are very likely to correspond to your product and information interests. You can permanently object to the setting of cookies for advertising requirements by using the option of setting an opt-out cookie on the page linked below:
https://www.adcrowd.com/de/privacy
Further information and the data protection regulations regarding advertising and ad crowd can be viewed here:
https://www.adcrowd.com/de/cookies

Payment-provider
Use of Mollie
We use the platform Mollie to (partially) process the payments in our web shop. Mollie and Pay.nl process your name, address and home address as well as your payment details such as your bank or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie and Pay.nl reserve the right to use your data to further improve the service and to pass on (anonymised) data to third parties. All the above guarantees regarding the protection of your personal data also apply to the parts of the Mollie services for which they look after third parties. Mollie do not save your data longer than permitted by law. The information will not be passed on to third parties, with the exception of shared web applications, which we use for the benefit of our shop. Here is, among other things, the Webwinkelkeur rating system. This data will only be used for the purpose of the respective application and will not be disseminated. Furthermore, the information shared in some cases can be shared internally. Our employees are obliged to respect the confidentiality of your data. 

Reviews

WebwinkelKeur 
We collect reviews on the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, your place of residence and your email address. WebwinkelKeur shares this information with us so that we can link the rating to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to explain your rating. After placing your order and as part of our ordering process, you can be invited by email to complete a review at WebwinkelKeur. They use this information only for the purpose of inviting you to submit a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have granted WebwinkelKeur permission. All of the aforementioned protective measures with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties. 

Trustpilot
We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot you are obliged to provide your name, place of residence and e-mail address. Trustpilot shares this information with us, so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Trustpilot They only use this information for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the provision of the service, for which we have given permission to Trustpilot All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and logistics 

PostNL
When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL
When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your details available to these parties.

Sendcloud
When you place an order with us, it is our job to deliver your package to you. We use the services of Sendcloud to carry out the deliveries. It is therefore necessary that we share your name, address and home address with Sendcloud. Sendcloud uses this information only for the purpose of executing the contract. If Sendcloud or make subcontractors available, Sendcloud will also make your data available to these parties. 

Shops United
When you place an order with us, it is our job to deliver your package to you. We use the services Shops United to carry out the deliveries. It is therefore necessary that we share your name, address and home address withShops United. Shops United uses this information only for the purpose of executing the contract. If Shops United make subcontractors available, Shops United will also make your data available to these parties. 

Blueview 
When you place an order with us, it is our job to put your product together according to your wishes. We use Blueview services for product assembly. It is therefore necessary for us to tell Blueview your name, address and your place of residence. Blueview will only use this information to execute the agreement. In the event that Blueview engages subcontractors, Blueview will also make your data available to these parties.  

Integration of third-party services 
On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. We use GDPR to analyze, optimize and operate our services economically. In these cases, the third-party providers can perceive the IP address of the users of the third-party content or this is necessary for the implementation of the offers of the third-party providers. The third-party providers used can also use pixel tags to evaluate information about visitor traffic and use it for statistical or marketing purposes. This information can also be stored in cookies and on the end devices of the users. These cookies can then contain technical information on the browser used, operating system, time of visit and other information on the use of our website and can be linked to this information from other sources.

Disclosure of data to third parties 
The personal data entered by the data subject are collected and stored exclusively for internal use by the controller and for their own purposes. Within our company, those internal positions or organizational units receive your data that they need to fulfill our contractual and legal obligations or as part of the processing and implementation of our legitimate interest. The controller can use subcontractors to provide and perform its services or to pass it on to one or more processors who also use the personal data exclusively for internal use that is attributable to the controller, e.g. in connection with the execution of the contract; for the purpose of fulfilling legal requirements according to which we are obliged to provide, report or forward data or the data forwarding is in the public interest; insofar as external service companies process data on our behalf as processors or function holders (e.g. external data centers, support / maintenance of EDP / IT applications, archiving, data destruction, purchasing / procurement, customer management, lettershops, website management, auditing services, credit institutions , Printers or companies for data disposal, courier services, logistics); on the basis of our legitimate interest or the legitimate interest of the third party (e.g. to authorities, credit agencies, debt collection, lawyers, courts, appraisers, group companies and control bodies). Cooperation with other companies is always carried out in compliance with data protection regulations. 

Legal obligation to process 
Like everyone who participates in business, we are also subject to a variety of legal obligations. These are primarily legal requirements (e.g. trade and tax laws), but also, where applicable, regulatory or other official requirements. The purposes of the processing may include the fulfillment of tax control and reporting obligations as well as the archiving of data for the purposes of data protection and data security as well as audits by tax and other authorities. In addition, the disclosure of personal data may be necessary as part of official / judicial measures for purposes of gathering evidence, prosecuting or enforcing civil law claims. 

Right to object 
Users of this website can exercise their right to object and object to the processing of their personal data at any time. If you would like a correction, blocking, deletion or information about the personal data stored about you, or if you have questions regarding the collection, processing or use of your personal data or if you want to revoke your consent, please contact the following email address : webmaster.wigli.nl 

Questions and feedback
We regularly check whether this privacy policy is implemented properly. If you have any questions about this privacy policy, please contact us via:
 
Wigli
Zonnehorst 5
7207 BT  Zutphen
+31 (0)85 888 9445
info[at]wigli.nl